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How to report and check the status of power outages

by | Jan 22, 2016 | Uncategorized

Video by Rappahannock Electric Cooperative on preparing for power outages before they happen.

Dominion Virginia Power
Dominion Virginia Power customers can report and check the status of power outages using the Dominion Virginia Power website at www.dom.com via computer, smartphone or other mobile device.

Customers can also call 1-866-DOM-HELP (1-866-366-4357) to report outages or downed wires. Stay away from fallen wires and debris, and treat all fallen wires and anything touching them as though they are energized.

You can check for updates via Dominion’s:
– Interactive outage map at www.dom.com with information about the storm as it becomes available.
– Twitter at www.twitter.com/DomVAPower
– Facebook at www.facebook.com/dominionvirginiapower
– Dominion text alerts at 898366

Rappahannock Electric Cooperative (REC)
Reporting a power outage is important because the information you supply helps REC in their efforts to promptly restore electricity.
– Report an outage online at Report REC Outage
– Report an outage by telephone at 800.552.3904. Please provide the information requested by our automated system, or you can hold for the next available customer service professional. The information you supply will help us in our efforts to promptly restore electricity.
– Please do not use e-mail or social media to report a power outage.

You can check for updates via REC’s
– Outage map at http://www.myrec.coop/outagecenter/outage-map.cfm
– Website at https://www.myrec.coop/res/index.cfm
– Facebook at https://www.facebook.com/RappahannockElectricCooperative
– Twitter at @RappElecCoop

Storm Tips
Pay attention to weather reports and take these common-sense steps to prepare for possible outages and stay safe:
– Make sure you have a battery-operated radio, multiple flashlights, a battery-operated clock, and extra batteries.
– Turn off and unplug any non-essential electrical equipment in your home.
– Post a list of contents on your freezer door to minimize the number of times you open it.
– Make sure all prescription medications are filled.
– Have a full tank of gas in your car.
– If you have pets, please make sure you have provided for them as well.

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