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Voicemail mimicking software used in new scams

Everyone knows to be on the lookout for phony emails – especially at work. Scammers can easily make messages that appear to come from anywhere – from your boss’s account to the office printer. But what about voicemail? New voice-mimicking software is now being used by scammers to create convincing voicemail messages.

“Your image, voice, writing, and personal information: All becoming more widely stolen and used in criminal activity. Bottom line? Keep your “technology guard” up at all times,” says Barry N. Moore, President of the BBB serving Central Virginia.  

How the Scam Works

You get a voicemail from your boss. He’s instructing you to wire thousands of dollars to a vendor for a rush project. The request is out of the blue. But it’s the boss’s orders, so you make the transfer.

A few hours later, you see your boss and confirm that you sent the payment. But your manager has no idea what you’re talking about! The message was a fake. Scammers used new technology to mimic your boss’s voice and create the recording. This “voice cloning” technology has recently advanced to the place where anyone with the right software can clone a voice from a very small audio sample. 

Businesses may be the first places to see this con, but it likely won’t stop there. The technology could also be used for emergency scams that prey on people’s willingness to send money to a friend or relative in need. Also, with the US now in the midst of the 2020 election season, scammers could use the technology to mimic candidates’ voices and drum up “donations.” When you think someone is trying to scam you, please don’t fall for it. Report it immediately to local law enforcement and go to and register it into ScamTracker.

How to Avoid a Business Compromise Scam:

·         Secure accounts: Set up multiple authentications for email logins and other changes in email settings. 

·         Train staff: Create a secure culture at your office by training employees on internet security. Make it a policy to confirm all change and payment requests before making a transfer. Don’t rely on email or voicemail.


For more information

In January, the Federal Trade Commission held a workshop on voice cloning. See notes and video from the event on or check out this report of the highlights. Also, read BBB’s report on Business Email Compromise scams for more tips on avoiding scams at work.

If you’ve been the victim of a scam, please report it at Your report can help expose scammers’ tactics and prevent others from having a similar experience.


For more information on employment scams, visit BBB Scam Tracker.

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