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Virginia Lottery customer service centers to reopen June 1

From the Virginia Lottery:

So you say you have a large winning Virginia Lottery ticket, and you didn’t want to mail it to the Lottery while its offices were closed? Beginning June 1, Lottery customer service centers in Abingdon, Farmville, Hampton, Harrisonburg, Henrico, Roanoke and Woodbridge will once again be open for business.

That means Lottery customers can claim prizes of any size in person at those locations. The Lottery’s Prize Zone in downtown Richmond will remain closed for the time being, although Richmond-area players can use the Lottery’s Prize Zone West, located on East Parham Road in Henrico. The addresses of all customer service centers can be found on the Virginia Lottery’s How to Claim page.

All those offices closed on March 23 due to the public health crisis caused by the COVID-19 virus.

The Lottery is instituting new safety precautions at the reopened offices, including:

  • All customers and employees are required to wear a protective mask.
  • Do not bring guests or family members unless they are needed to complete the transaction.
  • Customers claiming a prize will receive a claim packet and pen, then return to their car to fill out the form. (Customers can expedite this process by downloading a Virginia Lottery claim form here and filling it out beforehand.)
  • When the packet is completed, customers can ask for a ticket for processing and be ready for the next socially distant marked space in line.
  • As always, tickets must be signed, and the winner must show a current photo ID and proof of Social Security number. Full instructions are on the Virginia Lottery’s How to Claim page.
  • Virginia Lottery employees will be on hand to assist with social distancing directions.


Though recent circumstances changed, the Virginia Lottery’s mission of generating funds for K-12 education in the Commonwealth remains the same. For information on how the Lottery benefits K-12 education in Virginia, and a complete list of Lottery funds distributed to Virginia school districts, visit the Virginia Lottery’s Giving Back page.


The Virginia Lottery generates more than $1.7 million per day for Virginia’s K-12 public schools. Operating entirely on revenue from the sale of Lottery products, the Lottery generated a record $650 million for Virginia’s public schools in Fiscal Year 2019. An additional $6.5 million in unclaimed prizes was deposited in the Virginia Literary Fund in FY19, which provides low-interest loans to localities for public school construction, renovations and technology upgrades. For more info, visit our website, download our app, like us on Facebook, follow us on Twitter and Instagram, and check us out on YouTube. Please play responsibly.

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